Our Reviews

Team was helpful, technician was awesome, smooth process!

all work done as described. the only thing that wasn’t done is the Def wasn’t topped off but no big deal

Daniel was great to work with. Very knowledgeable and was available to answer any questions.

Great experience

Great

Overall it was a good experience. Everyone was nice and curtious. They gave us plenty of time to make a decision on our purchase and let us have a couple of test drives.

We love our new vehicle

All of the team were very helpful.

I think I got more than I was expecting from this dealership. Denise got me a solid deal for my new 2025 Buick encore gx. Her help for me and my family is very appreciated. I rate my experience with the Crain team a solid 5 ⭐⭐⭐⭐⭐. Thank you Crain team.

Staff very friendly and efficient

Kerry is great to work with. This was a very easy experience.

Brought in my 2015 gmc Acadia for diagnosis ask for price they said 150 then charge me 202 then they found the problem ask how much will cost to fix it they said 700 some dollar i was ok with then didnt call me but send me a txt invoice of 932 your service grew are ripping people

Fast service. Friendly employee.

Dropped off at 8:45 for an appt. Nothing was done on the car. Called us at 1:30ish to pick it up before closing at 3. They did not fix the issue or check anything we asked them to check. Our first and LAST experience here.

Fast, friendly, in and out service! Great advisor

Daniel was awesome during the entire process

Fast and friendly

Keegan was great, I knew exactly what I wanted and we worked out a deal quickly as I was under a time constraint that day. We will definitely be returning for our next vehicle if we decide to go the GM route

N/A

Very professional and thorough during all contacts.

It was a great experience and Greg really helped us to pick the best car! :)

It was good

Amazing customer service

Friendly, efficient staff

Nicole was quite helpful in selling the vehicle. She has provided subsequent follow-up on how to use the vehicle and help with the GMC app. She has been very attentive to my sale and post-sale needs.

Great service

Daniel was excellent salesman, I went in to get a used vehicle and bought a 2026, so very happy

My experience was great!

N/A

Friendly staff

good service dept friendly helpful

No pressure! Tony was excellent to work with! Best buying experience ever!

I was very pleased with the quality and care of the service of my truck.

Oil change and tire rotation. In and out approximately 45 minutes. Great service!

Toni was great customer service

Jason was on top of the deal from start to finish. Jason was friendly and courteous and ensured all my questions were answered.

Friendly service, work was completed as promised and done within an hour!

Very good

We worked with Nicole at the springdale crain lot and she did a good job of getting us the deal we needed.

The whole team was extremely friendly, and super welcoming. They were pushy and made sure we were satisfied with every detail.

They got the issue resolved

The Crain Springdale service group is always very friendly and gets my vehicle serviced quickly.

Chris was very helpful. He was able to save me some money on the oil change and even explained to me some of the questions I had about the engine recall. It was much appreciated.

Perfecto

Thank you for being kind to all the employees.

Greg was great in explaining all the buttons and benefits of owning a G.M.C. Best vehicle I have ever owned

Good experience. Had what I wanted.

Great service! Got everything done quickly and smoothly!

Very friendly

Customer service is horrible and the work is sketchy. I will NOT be back or will I ever recommend.

The staff is friendly and knowledgeable. The service was prompt and thorough.

Great customer service. My vehicle was not running as smooth as it had. From the service desk to the technicians, they stayed with it until they identified the cause. Note, the vehicle is 11 years old with over 250,000 miles on it. Job well done.

Greg & Kerry worked hard to earn our business

Our experience was great! Kerry Crawford is the best car salesman, he did great!

You took the time to make sure to answer my question and to make sure I understood everything

Wonderful

Excellent Service, Personable, and Professional. What more can you ask for? Nothing.

N/A

Sales representative Kyle did a great job helping me through the sales process.

Friendly and helpful

Very professional and helpful

It was ok

Tony is awesome!! The only guy thst finish you up at the end he was very rude, hateful and he makes me not want to come back, ive traded with tony many many times there and hes awesome but not the other guy, ive actually told a few people about that guy so that might hurt crain,

Very easy to work with

My salesman was Garrett Sullivan. He went above and beyond to get me into the exact truck I wanted at the price I requested. He was professional and polite the entire time. He answered all my questions and seemed genuinely happy to help me. 5 out of 5 stars.

Great experience, staff was very knowledgeable and professional

Thank you for all the employees for being kind.

Always easy always fast

Excellent service. Tonu with the keys was great to work with!

Every thing went smooth and quick every one was very friendly

Roberto made the sale stress free!

The sales person Garrett was awesome! However. We felt screwed because of our situation.

Jason was wonderful on my new vehicle. I purchased from Missouri and he was so thorough doing videos, explain things over the phone. He had everything ready to go detailed and gas filled up before I arrived for pick up making it so smooth. Whenever I am back in the market I will definitely be calling him first!

The oil change was fine, but waiting was uncomfortable, there is not enough seating in the waiting room.

I had a great experience with the dealership. The customer service was great.

Great service, smooth process, and friendly staff.

Good

Everything was done yo My satisfaction,

My experience with Buick was due mostly to my salesman Garrett. He asked questions, listened to what I was saying and helped me to weigh out my options. He did not make me feel pressured and that in itself was huge. Everyone else was great too.

Always on time and always professional. Polite and friendly.

I communicated with Nicole Armstrong over text to work out the deal. They brought my vehicle from a sister dealership for me to see. Came in just to sign the papers!

Waiting room chairs need to be replaced - o coffee cups and no one willing to look for more - price seemed high for new tire rotation and balance

Un excelente servicio buena atención lo recomiendo

Pleasant

Daniel Horowitz was a very patient and considerate salesman, taking us through every step of the process. He told us what was next, all along. Our sale was a unique one that he handle professionally as possible. The world needs more salesman like him. Thank you for all of your help

Super easy super fast as always

Everyone there was very nice and really tried their best to help me.

Antenna was left under back seat. White plastic was still around rear seat straps. Jason Ortiz did a very good job going over vehicle operations as well as the buying process.

Was the very best service!! Kyle was wonderful!!!!

My salesman, Kerry Crawford was knowledgeable and helpful

Service was completed perfectly as described. They were ready for me when I arrived and finished the service as expected.

Got me in and out quickly

Eber did a great job! Outstanding and informative salesman. He was also very personable and understanding. He had a great knowledge of the vehicle and its amenities. He was very patient but also very proficient. Thank you and I will definitely tell my friends of your car dealership!

Fixed recall

All was excellent

Excellent service

Such a good experience. Kerry Crawford was out sales guy and let me tell you! He was the best!!! Couldn’t have asked for anyone else.

Complete check up was done on time, in time and well done.

Kerry was great.

Muy vuen servicio

Amazing

Amazing

Buying a new vehicle is never a pleasant experience. CRAIN BUICK GMC was better than any I have had. I wasn't felt pressured at all. Sorry guys no one gets a 5

Todo excelente

Responsive, easy to deal with, and a fair price.

They have been working really hard to try to solve the vibration problem that I’ve always had and they’re doing good. It’s a little better yet. I haven’t had it out on the highway yet so we’ll see and they get it in and get it out and get all the warranty work. They did great.

Eber was a very nice young man.

Great service, tony was good help for the service needed on our vehicle

I went in for an oil change and tire rotation. They called said the truck was ready, I get there, the truck was already pulled under the awning. I get in truck, and the glovebox was sitting in passenger seat floorboard, with a filter behind it. I guess they forgot to install it and then whomever drove it over under the awning, didn't see a glovebox sitting in the floorboard.

Not bad, I just had to reach out to the dealership first because I had not heard from them after the 4 hour time period I was told. They were pretty quick about getting back to me and it went smooth for the most part.

I was very pleased with my visit last week. I went in for my 10,000 mile check up and was in and out in 1 1/2 hours. I got a video of all that the technician checked and any recommendations for upcoming repairs. I was very pleased.

Very pleased with the reception from employees. Had appointment but just took longer than what I thought it would since had appointment. Service itself good.

It was all good very friendly service from all

Harrison has helped me with our Yukon on several occasions. He has always has gone above and beyond to make sure we are taken care of. A valuable asset when it comes to customer service.

Tony in service and billy in parts are amazing helped out with everything i needed.

N/

Easy and quick. All questions answered with courtesy and professionalism.

Excelente servicio gracias

Awesome experience

My service guy, Harrison,,is a top notch man who keeps me informed of my GMC and I loved it!! The service department is awesome!!

I was in a bind with a tire that had a piece of metal in it. The found a replacement tire, had it at the shop before I even arrived. To top it off, they were able to patch my tire saving me about $200

All is well, no issues at all. The minor problem was corrected

The young man that helped was very nice and helpful. He was very patient in explaining everything to me, and when I called back asking him questions he was so very patient with an old woman. He is appreciated by me. If I have to call back I will be asking for him.

John Forge did an amazing job with customer service and explaining everything very well to me. The best customer service I have received from any dealership.

Roberto was extremely helpful

My car was there 3 times in 2 weeks. First visit was for an air flow sensor in which I guess my gas gauge was off and I just needed fuel, AMAZING. Leave with my car and notice my start is going out, had to take it back the next day because before hand, it wasn’t an issue. They replace the starter which is awesome but upon getting it back I drove it for probably little over an hour and then I get an alert on my dash that my engine is overheating and I needed to park my car and turn it off in which I did, popped the hood and come to find that their is no fluids in my vehicle period. No antifreeze, no oil… well I guess when replacing my starter and taking all the things out needed to get to the starter and putting it all back together, a radiator cap was forgotten then causing a giant leak in my car from all my fluids. Overall point, I feel the experience was exhausting and a lot of it was upon coming to this dealership for work and getting it back with a new issue with this car has BARELY hit over 3k miles, this vehicle is still new and now I’m paranoid as hell about my new car that will have my kids in it daily. Tough experience forsure and not to pleased with it.

Great customer service from sales and finance.

Scheduled for routine maintenance and a new set of tires. Work was expedient and high quality at a great price. They topped off the windshield wiper fluid and i believe they replace the wipers too. Ill be taking the truck here indefinitely. 10/10

Great work from the entire team

Got me in and out could have checked my tire pressure but very friendly and helpful

This dealership and salesman went above and beyond to accommodate our wants on our new purchase!!!

Very pleased with my experience with my salesman Kyle

Great employee, kept me advised of progress. Explain some of the maintenance that I was unaware of.

Scheduled at 9 for oil change and tire rotation they were professional and friendly! Several employees spoke and asked how I like my car. They remembered that I had recently purchased it.. these guys are the best

It was easy doing all the paperwork remotely and then just showing up to swap keys. I highly recommend that approach to anyone.

Service was fine. Got back to my truck to find oil/grease on my interior. Then, found a small scratch on drivers side door after leaving. Had personally hand-washed and detailed my truck the previous day. I feel my vehicle should’ve been returned in as good or better condition than when I dropped it off.

The young man that handled the scheduled oil change was prompt friendly and professional. In and out in less than one hour. He also recommended a routine service that was manufacture recommended and I agreed to have it done.

I was from out of town. Service rider told me to come back in the morning at 7 AM and they can get started on me. They did got it fixed as out by 10:30-11:00 great dealership great service rider thank you.

My service attendant wouldnt call me back and it was not until my car was hostage for tw days did I find out what was wrong with it and what they had already started fixing. Finally on day 3 another attendant told me the bearing was gone and no I couldnt have a loaner car (its a GMA on warranty still and I am without a car????) Day 4 they said an axle also had to be repaired but the service guy didnt show up at work. Still no loaner - Day 6 my car was repaired

Great experience purchasing a new Sierra.

The experience was great. The team was honest, informative and respectful of our time.

found blown fuse in kicker

Salesman knowledge excellent and try to do the utmost. Definitely I would recommend him!

The all points inspection report was not done by the technician. For all I know you had my vehicle in there for 4 hours and did absolutely nothing to it. Very disappointing. I called and was told that the technician probably forgot, or may have been a trainee. But I could come back and you could do it. That would be another 4 hours of my life I couldn’t get back. No thanks, and do better.

Tony was great and took great care of my vehicle. Communication and service were both excellent.

Everything went well, as far as I’m aware of, with my vehicle; however, I was never given an exact quote on how much everything would be before the process. I was told initially $399 for the transmission fluid whenever I scheduled the appointment. When asked again while dropping the vehicle off, I was quoted $299. The end total was the $399, but it was misleading being told the incorrect price. I was also given a quote of $85 for the oil change. This ended up being $105. I understand they may of needed to put more oil in as I have a 6 qt tank, but it would have been nice to be quoted the correct price. I took it to a GMC dealership expecting them to know my vehicle as it’s a GMC, and there seemed to be no information. Lastly, the dude at the front desk who I dropped my keys off with was annoying. He seemed very irritated about me asking questions, and hurried me off. He was also smacking his gum super loud and obnoxiously, and that was also very irritating. Professionalism wasn’t anywhere near where it should be, and caused the experience to be bad. I will not be coming back.

Excellent communication, fast, efficient and friendly

Prompt, capable, & quality work

Got the deal I wanted and the truck I wanted, what more can you say. Salesperson was excellent

Kerry was awesome! The whole experience from sale to finance was comfortable zero pressure.

Great service, friendly employees and of course, we still love our 2024 Buick Enclave. Many thanks!

Thank you for the excellent service.

Greg did a great job! Made it a reasonably quick and very easy process.

Crain in Springdale is fantastic to work with. They are always very friendly and get my vehicle serviced quickly. Crain's service department is a huge reason I continue to shop for my family's vehicles at Crain.

Best experience ever, no BS, they worked so hard to get me financed and kept me updated the whole way. Everything they said they’d do, they did.

Advisor who checked me in was kind and quick. Took care of everything in a timely manner.

Pleasant experience in a timely manner! Great job!

The staff was professional and kept me informed on the progress of my service.

Great service

Garett and others did awesome.

Fast, friendly, helpful service

From the moment I walked in the doors Harrison made me feel welcome, he listened to my concerns about my car, and kept me up to date on what was happening. Overall great experience!

Great car buying experience, the salesman was highly knowledgeable and helpful. I’ll be back and will tell my friends and family. I live a mile away from a GMC dealership in Collinsville Oklahoma and drove to Arkansas for a better experience.

Always a great experience with my vehicle maintenance!!

Was able to get scheduled quickly. Service was good and representative I dealt with was very professional.

Tony was great to work with. Great service!!!

They fixed the problem!

Quick and easy to purchase my new 2026 Denali

Bought a truck

Great service staff, first class!

Got it in and got it done.

Eber, Nick, and Jonathon were great to work with. I liked that there was no dealer-installed nonsense on every truck, and there was no hard-sell of add-ons once I decided to buy.

I had excellent service from the dealership after my 2025 Yukon needed a new Engine. Toni was absolutely fantastic—helpful, honest, and on top of everything. Josh started off a little rough around the edges, but I have to admit he’s growing on me and ended up taking good care of things. Overall, great experience and I appreciate the team getting me back on the road.

Was good service.

Our salesman, Garrett Sullivan, did a great job and made the car buying experience a joy! He answered any and all questions we had and he called the following day to check in and see if we had additional questions. He was attentive.

Courteous and informative customer service personnel certainly made this visit a more enjoyable experience!

The team was great and got me a great deal

Tony did a great job.

Prompt, professional service from the very friendly and knowledgeable staff.

Good

Service agent and overall service was good. PLEASE turn down the music in the dealership. Couldn’t hear the tv and very difficult to have phone conversations - even outside. Very annoying and inconvenient. Also, no complimentary coffee at 2:00 pm. You should have a fresh pot at all times. Consider getting some air pots like most other dealerships.

Excellent service every time.

Great service

Everyone was friendly and offered a drink while we wait. We had a really good experience.

Salesman was excellent, very knowledgeable and helpful, finance guy was great all in all greatest vehicle purchase experience I have ever had

Had the vehicle I was looking to purchase

The team did a great job getting my truck in and out during daytime running light replacement

Excellent service from salesman Garrett. He was very knowledgeable and accommodated us in the freezing cold weather!

way to slow

I really like the new service video - very helpful & informative. My service advisor, Harrison, always remembers me & provides excellent customer service. A got a ride to and from work - driver, Christian, was very nice.

N/a

I had a great experience getting my oil changed! Harrison was very helpful, communicative and made the whole process easy.

I had a very positive experience with the Crain dealership and with Greg Meek. I had not previously met him but he listened and was very patient in showing me vehicles and with answering my questions. The purchase was handled quickly and, after the purchase, he has continued to stay in touch to answer further questions on my part. I was comfortable with the overall transaction and will contact Mr. Meek for future help when it is needed.

My service experience was awesome. My wait time was quicker than expected. Employees were patient, friendly and super helpful. I was kept in the loop of my service process and explained everything in great detail.

Excelent

Didnt get what I wanted and they didnt honor the coupn and ad I brought

Buen servicio con el muchacho Tony muy amable y intendio todo lo que le esplique. El deveria ser el encargado de ese departamento otro como el nunca. Por ese sign hindo solo por el.

The oil change process gets slower and slower each time. Over 2-hours for a oil change, tire rotation and basin 30K mile inspection. I used to perform oil changes and tire rotations outside of St. Louis and we had an expectation that a Lube Oil & Filter service + Tire Rotation could take over and hour. Service gets slower and price is increasing's, the math doesn't math!

first oil & tire rotation for 2024 gmc pickup dealer did a great job taking care of my pickup

Muy buen servicio un personal muy amable

Always the best

Had my Buick service was to be free but was charged. Not happy. Doy Curtis

It was great!

Gracias por su amabilidad

Fantastic experience purchasing my new vehicle. Staff was knowledgeable, friendly and fast.

I appreciate the shuttle to/from the dealer. My new tires are on, battery sensors in and a battery replaced. Tony was very nice and informative of the work being done. Too bad it always costs so much for me to get my car serviced.

Even though it took several weeks to get the part in, service was good. The service department tried their best to track down the needed parts. We understand the delay.

Excellent

Roberto was so helpful and really made this easy for me. I haven’t bought a car since 2018 and was grateful for the ease of the process.

Everything went well! You guys had a vehicle that we liked and offered us more for our trade in than anyone else.thats why we chose you guys.

I like receiving a video of the inspection.

Friendly and relatively quick.

Your dealership has such a positive and welcoming atmosphere. My car buying experience was great — knowledgeable salesman, a warm welcome from GM and extensive review by finance manager. Thank you very much!

all work was done correctly

Always a positive experience! Lounge area is set up to where one can work through while waiting on service to be completed so this is certainly appreciated. Any examination points mentioned while bringing vehicle in for service is always addressed prior to leaving so 6 out of 5 stars from me!

Kyle was very helpful and took time to understand our needs

Great customer service

It was very good service

Timely service

My experience at the dealership was the best … Service and the technician ( Harrison) was Great..

Buying my Buick Encore from Tony was an awesome experience from start to finish. Tony made the whole process smooth, stress-free, and actually enjoyable. He was knowledgeable, honest, and took the time to make sure I found exactly what I wanted—no pressure at all. When he handed me the keys, I felt confident and excited about my purchase. If you’re looking for a great deal and top-notch customer service, Tony is the guy to see. Highly recommend!

Harrison is outstanding he alone deserves 5 stars.

Great service! Receptionist was very nice and helpful!

Repair was complete to replace motor mounts and oil cooler. All seems well, Tony was great.

N/A

Service was completed promptly and the technician was courteous.

The whole team worked to get me the best deal for my purchase.

I had a great experience at your dealership. The staff was welcoming, knowledgeable, and took the time to answer all of my questions without making me feel pressured. The process was smooth and straightforward, and I truly appreciated the transparency throughout. I would definitely recommend your dealership to others

Everything was excellent—from the front desk to the shuttle driver, the customer service was outstanding. What truly elevated the experience was the video the technician sent while working on my vehicle. He walked through his inspection of the engine, fluids, filters, tires, and brakes, narrating what he observed and noting whether anything required service. This level of transparency instilled real confidence in the entire service process. A job well done.

The service department is fantastic, like a well oiled machine. Very friendly, they greeted me by name and followed up with updates as my car went through the process.

The dealership was great to work with. No complaints with them at all. But, I really dislike all of the text and phone calls that I receive.

Quick and easy service Steve checked me in and 45 mins later was ready to go

Customer service representative was extremely helpful in his explanation and timing of service!

Garrett is absolutely amazing. He and I messaged back and forth for over a month. Im a difficult customer and he didnt stop. He continued to reach out but wasnt annoying pushy. He did everything he could to accommodate us.

Great

I can't say enough good things about my experience. My salesperson John Forge was courteous and professional. I always dread the new automobile purchase as it always turns out to be an all-day affair. John helped me find the right vehicle and out the door in 3 hours. I will be recommending him to all my friends and family.

Todos muy amables y el servicio muy bueno

Had a scheduled standard service for my truck and appointment took 2.5 Hours . I told them I was waiting at dealership and no update was given .

Great job

Kyle Fullmer was very helpful and attentive to my needs. I would gladly recommend this dealership to my friends and family.

I had a great experience

Everyone at your dealership was extremely nice. And I have to give a shout out to Ricky our salesman. And oscar, the finance manager that worked great with us. Thank you for the great experience.And we definitely will be back for future purchase.

The sales person , Kerry Crawford was very nice and helped me all questions I had and was very detailed about everything

Hands down the best experience I’ve had when purchasing a truck.

Per usual, Harrison and the rest of the staff took great care of me and my vehicle. Something random happened with my key and they have made sure it is getting taken care of. I wouldn't continue to come back to the same location as it's out of my way and there are closer GMC dealerships to me, if the service was so good. Thanks again, until next time!

Excellent

Everything was great. In and out no waiting time and everyone was very nice. Will definitely be back.

I've been using Crain Buick since 2017, with the purchase of a new car then and having it serviced there. This past fall, 2025, I purchased a 2026 Buick from Crain, and am having it serviced there also. Why? Because of the pleasantness of everyone, willingness to help, and their knowledge, skill, and professionalism!

Friendly and informative.

Harrison is a great service advisor. But Crain has a lot to be desired when trying to reach people on the phone or thru email. Harrison = Excellent Being able to Communicate with Dealership = Poor Receptionists has a lot be desired as a friendly, welcoming and helpful voice. Emails bounce with broken links, been trying to email for 3 days, with no success.

They were fast and friendly very professional and they also had all the coffee you can drink why you wait for the service on your vehicle thank you Crain of Springdale

Fast in and out jod was done and inspection video was a plus

All went good made the deal in and out

Great experience and pleasant to work with.

Excellent

Team was helpful, technician was awesome, smooth process!

We were welcomed and treated very professionally and kindly. Our requests were met, and we would likely return to do business in the future if the need arises. Our sales person was knowledgeable and made the purchase of our new vehicle very pleasant. They met my request for a closer examination of the mechanical components of our truck, which was beneficial for me.

Buena atención

Roberto our sales representative was very helpful and patient with me. Everyone at the dealership was extremely nice and friendly. I highly recommend them.

Quick and through

Harrison is an excellent service advisor - very thorough and communicative.

Very knowledgeable, friendly and helpful

Alonso y sus compañeros sus muy profesionales

Salesman CJ was incredible. Jumped all kinds of hoops. The management team, Nick and Finance manager Jonathan, wetr both so kind, helpful and patient. All in all a wonderful experience and I LOVE my nee Yukon.

It was a wonderful experience, Roberto helped us a lot , he is very knowledgeable and caring, he worked hard to find us a good deal, will definitely recommend him to anyone