Our Reviews

Team was helpful, technician was awesome, smooth process!

Got me in and out could have checked my tire pressure but very friendly and helpful

This dealership and salesman went above and beyond to accommodate our wants on our new purchase!!!

Very pleased with my experience with my salesman Kyle

Great employee, kept me advised of progress. Explain some of the maintenance that I was unaware of.

It was easy doing all the paperwork remotely and then just showing up to swap keys. I highly recommend that approach to anyone.

Great customer service from sales and finance.

The young man that handled the scheduled oil change was prompt friendly and professional. In and out in less than one hour. He also recommended a routine service that was manufacture recommended and I agreed to have it done.

Tony was great and took great care of my vehicle. Communication and service were both excellent.

Scheduled for routine maintenance and a new set of tires. Work was expedient and high quality at a great price. They topped off the windshield wiper fluid and i believe they replace the wipers too. Ill be taking the truck here indefinitely. 10/10

Great work from the entire team

I was from out of town. Service rider told me to come back in the morning at 7 AM and they can get started on me. They did got it fixed as out by 10:30-11:00 great dealership great service rider thank you.

My service attendant wouldnt call me back and it was not until my car was hostage for tw days did I find out what was wrong with it and what they had already started fixing. Finally on day 3 another attendant told me the bearing was gone and no I couldnt have a loaner car (its a GMA on warranty still and I am without a car????) Day 4 they said an axle also had to be repaired but the service guy didnt show up at work. Still no loaner - Day 6 my car was repaired

Great experience purchasing a new Sierra.

Best experience ever, no BS, they worked so hard to get me financed and kept me updated the whole way. Everything they said they’d do, they did.

Advisor who checked me in was kind and quick. Took care of everything in a timely manner.

Great service

Service was fine. Got back to my truck to find oil/grease on my interior. Then, found a small scratch on drivers side door after leaving. Had personally hand-washed and detailed my truck the previous day. I feel my vehicle should’ve been returned in as good or better condition than when I dropped it off.

The experience was great. The team was honest, informative and respectful of our time.

Salesman knowledge excellent and try to do the utmost. Definitely I would recommend him!

Excellent communication, fast, efficient and friendly

Great service, friendly employees and of course, we still love our 2024 Buick Enclave. Many thanks!

Garett and others did awesome.

Was able to get scheduled quickly. Service was good and representative I dealt with was very professional.

Tony was great to work with. Great service!!!

Quick and easy to purchase my new 2026 Denali

Tony did a great job.

Everything went well, as far as I’m aware of, with my vehicle; however, I was never given an exact quote on how much everything would be before the process. I was told initially $399 for the transmission fluid whenever I scheduled the appointment. When asked again while dropping the vehicle off, I was quoted $299. The end total was the $399, but it was misleading being told the incorrect price. I was also given a quote of $85 for the oil change. This ended up being $105. I understand they may of needed to put more oil in as I have a 6 qt tank, but it would have been nice to be quoted the correct price. I took it to a GMC dealership expecting them to know my vehicle as it’s a GMC, and there seemed to be no information. Lastly, the dude at the front desk who I dropped my keys off with was annoying. He seemed very irritated about me asking questions, and hurried me off. He was also smacking his gum super loud and obnoxiously, and that was also very irritating. Professionalism wasn’t anywhere near where it should be, and caused the experience to be bad. I will not be coming back.

Greg did a great job! Made it a reasonably quick and very easy process.

Pleasant experience in a timely manner! Great job!

They fixed the problem!

I had excellent service from the dealership after my 2025 Yukon needed a new Engine. Toni was absolutely fantastic—helpful, honest, and on top of everything. Josh started off a little rough around the edges, but I have to admit he’s growing on me and ended up taking good care of things. Overall, great experience and I appreciate the team getting me back on the road.

The team was great and got me a great deal

Service agent and overall service was good. PLEASE turn down the music in the dealership. Couldn’t hear the tv and very difficult to have phone conversations - even outside. Very annoying and inconvenient. Also, no complimentary coffee at 2:00 pm. You should have a fresh pot at all times. Consider getting some air pots like most other dealerships.

The team did a great job getting my truck in and out during daytime running light replacement

Excellent service from salesman Garrett. He was very knowledgeable and accommodated us in the freezing cold weather!

The all points inspection report was not done by the technician. For all I know you had my vehicle in there for 4 hours and did absolutely nothing to it. Very disappointing. I called and was told that the technician probably forgot, or may have been a trainee. But I could come back and you could do it. That would be another 4 hours of my life I couldn’t get back. No thanks, and do better.

Thank you for the excellent service.

Fast, friendly, helpful service

From the moment I walked in the doors Harrison made me feel welcome, he listened to my concerns about my car, and kept me up to date on what was happening. Overall great experience!

Eber, Nick, and Jonathon were great to work with. I liked that there was no dealer-installed nonsense on every truck, and there was no hard-sell of add-ons once I decided to buy.

Was good service.

Our salesman, Garrett Sullivan, did a great job and made the car buying experience a joy! He answered any and all questions we had and he called the following day to check in and see if we had additional questions. He was attentive.

Courteous and informative customer service personnel certainly made this visit a more enjoyable experience!

Great service

Everyone was friendly and offered a drink while we wait. We had a really good experience.

Salesman was excellent, very knowledgeable and helpful, finance guy was great all in all greatest vehicle purchase experience I have ever had

I really like the new service video - very helpful & informative. My service advisor, Harrison, always remembers me & provides excellent customer service. A got a ride to and from work - driver, Christian, was very nice.

Got the deal I wanted and the truck I wanted, what more can you say. Salesperson was excellent

Kerry was awesome! The whole experience from sale to finance was comfortable zero pressure.

Crain in Springdale is fantastic to work with. They are always very friendly and get my vehicle serviced quickly. Crain's service department is a huge reason I continue to shop for my family's vehicles at Crain.

Had the vehicle I was looking to purchase

way to slow

first oil & tire rotation for 2024 gmc pickup dealer did a great job taking care of my pickup

Roberto was so helpful and really made this easy for me. I haven’t bought a car since 2018 and was grateful for the ease of the process.

Everything went well! You guys had a vehicle that we liked and offered us more for our trade in than anyone else.thats why we chose you guys.

Always a positive experience! Lounge area is set up to where one can work through while waiting on service to be completed so this is certainly appreciated. Any examination points mentioned while bringing vehicle in for service is always addressed prior to leaving so 6 out of 5 stars from me!

My experience at the dealership was the best … Service and the technician ( Harrison) was Great..

The dealership was great to work with. No complaints with them at all. But, I really dislike all of the text and phone calls that I receive.

Scheduled at 9 for oil change and tire rotation they were professional and friendly! Several employees spoke and asked how I like my car. They remembered that I had recently purchased it.. these guys are the best

Buen servicio con el muchacho Tony muy amable y intendio todo lo que le esplique. El deveria ser el encargado de ese departamento otro como el nunca. Por ese sign hindo solo por el.

Had my Buick service was to be free but was charged. Not happy. Doy Curtis

Fantastic experience purchasing my new vehicle. Staff was knowledgeable, friendly and fast.

I like receiving a video of the inspection.

Kyle was very helpful and took time to understand our needs

Buying my Buick Encore from Tony was an awesome experience from start to finish. Tony made the whole process smooth, stress-free, and actually enjoyable. He was knowledgeable, honest, and took the time to make sure I found exactly what I wanted—no pressure at all. When he handed me the keys, I felt confident and excited about my purchase. If you’re looking for a great deal and top-notch customer service, Tony is the guy to see. Highly recommend!

Harrison is outstanding he alone deserves 5 stars.

I had a great experience at your dealership. The staff was welcoming, knowledgeable, and took the time to answer all of my questions without making me feel pressured. The process was smooth and straightforward, and I truly appreciated the transparency throughout. I would definitely recommend your dealership to others

Great job

I've been using Crain Buick since 2017, with the purchase of a new car then and having it serviced there. This past fall, 2025, I purchased a 2026 Buick from Crain, and am having it serviced there also. Why? Because of the pleasantness of everyone, willingness to help, and their knowledge, skill, and professionalism!

Prompt, capable, & quality work

The staff was professional and kept me informed on the progress of my service.

Great car buying experience, the salesman was highly knowledgeable and helpful. I’ll be back and will tell my friends and family. I live a mile away from a GMC dealership in Collinsville Oklahoma and drove to Arkansas for a better experience.

Bought a truck

Great service staff, first class!

Got it in and got it done.

Good

Excellent service every time.

It was great!

Service was completed promptly and the technician was courteous.

The whole team worked to get me the best deal for my purchase.

Todos muy amables y el servicio muy bueno

Fast in and out jod was done and inspection video was a plus

Excellent

Muy buen servicio un personal muy amable

Always the best

Excellent

My service advisor, Harrison, was top notch. Though working for an unimpressive and jerk of a supervisor, Josh Hacker, Harrison always was straight-forward and tried to find the win-win scenario in dealing with us. Harrison would be the ONLY reason I’d ever do business with Crain again! Time after time, he’d link me to the best person needed and they’d continually fail him and your company by constantly dropping the ball. Harrison was consistent in his approach and should be commended for his dedication to your brand.

all work was done correctly

Great customer service

It was very good service

Repair was complete to replace motor mounts and oil cooler. All seems well, Tony was great.

Quick and easy service Steve checked me in and 45 mins later was ready to go

Had a scheduled standard service for my truck and appointment took 2.5 Hours . I told them I was waiting at dealership and no update was given .

I had a great experience

All went good made the deal in and out

Great experience and pleasant to work with.

We were welcomed and treated very professionally and kindly. Our requests were met, and we would likely return to do business in the future if the need arises. Our sales person was knowledgeable and made the purchase of our new vehicle very pleasant. They met my request for a closer examination of the mechanical components of our truck, which was beneficial for me.

N/a

I had a great experience getting my oil changed! Harrison was very helpful, communicative and made the whole process easy.

My service experience was awesome. My wait time was quicker than expected. Employees were patient, friendly and super helpful. I was kept in the loop of my service process and explained everything in great detail.

The oil change process gets slower and slower each time. Over 2-hours for a oil change, tire rotation and basin 30K mile inspection. I used to perform oil changes and tire rotations outside of St. Louis and we had an expectation that a Lube Oil & Filter service + Tire Rotation could take over and hour. Service gets slower and price is increasing's, the math doesn't math!

Gracias por su amabilidad

I appreciate the shuttle to/from the dealer. My new tires are on, battery sensors in and a battery replaced. Tony was very nice and informative of the work being done. Too bad it always costs so much for me to get my car serviced.

Customer service representative was extremely helpful in his explanation and timing of service!

Per usual, Harrison and the rest of the staff took great care of me and my vehicle. Something random happened with my key and they have made sure it is getting taken care of. I wouldn't continue to come back to the same location as it's out of my way and there are closer GMC dealerships to me, if the service was so good. Thanks again, until next time!

They were fast and friendly very professional and they also had all the coffee you can drink why you wait for the service on your vehicle thank you Crain of Springdale

Salesman CJ was incredible. Jumped all kinds of hoops. The management team, Nick and Finance manager Jonathan, wetr both so kind, helpful and patient. All in all a wonderful experience and I LOVE my nee Yukon.

This is our second vehicle purchase from Crain.

Great

I can't say enough good things about my experience. My salesperson John Forge was courteous and professional. I always dread the new automobile purchase as it always turns out to be an all-day affair. John helped me find the right vehicle and out the door in 3 hours. I will be recommending him to all my friends and family.

Kyle Fullmer was very helpful and attentive to my needs. I would gladly recommend this dealership to my friends and family.

Roberto our sales representative was very helpful and patient with me. Everyone at the dealership was extremely nice and friendly. I highly recommend them.

Very knowledgeable, friendly and helpful

Alonso y sus compañeros sus muy profesionales

When the service was completed they had a recommended a few other items that need to consider doing

Was good

Dropped my truck off for an oil change. And it was done in a timely manor.

My service advisor was outstanding. He did a great job that my truck was in good shape and we used my points. Thank you

Roberto took really good care of me.

Always professional and available.

We checked in quickly and were given drinks and a comfortable place to wait. The people were friendly and kept us updated on the work they were doing on our car. We were happy with the outcome and will always come back for any work we need done.

Always a great experience with my vehicle maintenance!!

Excelent

Didnt get what I wanted and they didnt honor the coupn and ad I brought

Even though it took several weeks to get the part in, service was good. The service department tried their best to track down the needed parts. We understand the delay.

Friendly and relatively quick.

Timely service

Everyone at your dealership was extremely nice. And I have to give a shout out to Ricky our salesman. And oscar, the finance manager that worked great with us. Thank you for the great experience.And we definitely will be back for future purchase.

The sales person , Kerry Crawford was very nice and helped me all questions I had and was very detailed about everything

Hands down the best experience I’ve had when purchasing a truck.

Friendly service with helpful suggestions and great customer service on top of being able answer questions and understanding of concerns

Greg and the rest of the staff were very helpful and friendly. They made the car buying process very painless. Even though they are not our home town dealership, we will be making the 2 hr drive to Crane GMC in Springdale for future vehicle purchases

Courteous service with video streaming throughout the process explaining what was being performed and recommendations.

Good pick up and delivery service

Prompt, professional service from the very friendly and knowledgeable staff.

I had a very positive experience with the Crain dealership and with Greg Meek. I had not previously met him but he listened and was very patient in showing me vehicles and with answering my questions. The purchase was handled quickly and, after the purchase, he has continued to stay in touch to answer further questions on my part. I was comfortable with the overall transaction and will contact Mr. Meek for future help when it is needed.

Your dealership has such a positive and welcoming atmosphere. My car buying experience was great — knowledgeable salesman, a warm welcome from GM and extensive review by finance manager. Thank you very much!

Everything was excellent—from the front desk to the shuttle driver, the customer service was outstanding. What truly elevated the experience was the video the technician sent while working on my vehicle. He walked through his inspection of the engine, fluids, filters, tires, and brakes, narrating what he observed and noting whether anything required service. This level of transparency instilled real confidence in the entire service process. A job well done.

The service department is fantastic, like a well oiled machine. Very friendly, they greeted me by name and followed up with updates as my car went through the process.

Garrett is absolutely amazing. He and I messaged back and forth for over a month. Im a difficult customer and he didnt stop. He continued to reach out but wasnt annoying pushy. He did everything he could to accommodate us.

Quick , efficient

Very satisfied with service

Service personnel are great to work with. Tony runs a great shop.

The process was very fast, and the communication was excellent ,I am very grateful

Experience was very smooth

found blown fuse in kicker

Great service! Receptionist was very nice and helpful!

N/A

Excellent

Everything was great. In and out no waiting time and everyone was very nice. Will definitely be back.

Quick and through

Harrison is an excellent service advisor - very thorough and communicative.

It was overall a good experience that I would recommend anyone to go to Garrett to buy a vehicle

Called eight days in advance for an oil change. Appointment was for 7 am on April 23rd. Sat in the waiting area for 1:45 minutes. The truck wasn’t taken to the work bay for at least 30 minutes. Why was an appointment set for 7 am when the workers don’t start work until after 7:30?

Good experience

Excellent service and everything was explain to me.

Very prompt and professional service! I highly recommend this dealership!

Always polite

Tony did a great job with taking care of me as a client. I got the car at the price I wanted, and his service was impeccable.

Crain is easily the best GM dealer in Northwest Arkansas. I bought my truck from a different dealer but I always had challenges with that dealer's service department. My most recent visit with Crain I had several recalls that needed to be taken care of. We found a time that worked, and they were easy to deal with throughout the whole process. I will definitely be using only them for my service in the future.

Friendly and informative.

Harrison is a great service advisor. But Crain has a lot to be desired when trying to reach people on the phone or thru email. Harrison = Excellent Being able to Communicate with Dealership = Poor Receptionists has a lot be desired as a friendly, welcoming and helpful voice. Emails bounce with broken links, been trying to email for 3 days, with no success.

Team was helpful, technician was awesome, smooth process!

The Crain service folks are always great to work with

Harrison really helped me out with my car. Communication was always there. The guy working on my car made sure to do a thorough check since this was my second time coming in for the same issue. Harrison was far kinder and more respectful than the last guy I dealt with. Him and Tony will be the reasons I come back.

Very disappointing experience. This was my THIRD vehicle purchase from this dealership, and I expected much better. My 2024 truck had ongoing mechanical issues, so I traded it in for a 2026 vehicle—only to have the same problems again. When I returned to get help, the manager, Nick, was rude and told me to leave instead of addressing the issue. After years of loyalty and thousands spent, this is unacceptable. I will not be returning and would not recommend this dealership.

John was great to work with as well as everyone involved with my purchase!

They took great care of me as usual! No where else I would rather go!

Had an overall good experience at the dealership. Would have liked to have gone through more of the trucks features and possible add ons

Fast service. Friendly staff. Professional

Service was good ! I like the video of car and i added the suggested add ons .. the issue was young lady who took my car in almost no interaction and absolutely no follow up. i requested quote on tires when first arrived 3 1/2 hours later she says hadn’t got to yet i watched her doing nothing.. then after oil change 1 hour and they suggested add ons i asked how long she said oh 40 min max i said do it .. 2 hours later i asked her to go see how much longer she acted put out she went back there said he finishing up 30 min later the young man who always takes my car calls me up to get my $600 plus payment and now i get tire quote.. i said i’ll call back on tires … i ll buy their but not with her help and later ..

Buena atención

Overall it was excellent! Everyone was friendly & competent & CJ was very respectful & made sure to pay attention to my preferences & needs & Jonathan was very clear with explaining the financing process & making sure any questions I had were thoroughly covered. My family will definitely be coming back to Crain for future purchases!

It was a wonderful experience, Roberto helped us a lot , he is very knowledgeable and caring, he worked hard to find us a good deal, will definitely recommend him to anyone

Garrett worked very hard to make this sale. Excellent job.

Great service and same day oil change

Great people

Everyone was so friendly & helpful. But “TONY with the Keys”, was the BEST!! He was simply amazing, helpful & just an Outstanding salesman. He made my car purchase a wonderful experience. I am recommending my Family & friends to shop with Crain & Tony with the Keys.

Best car buying experience ever!

Everyone was great. Highly recommend

My car was serviced quickly, and the waiting area was comfortable.

Fabulous

Excellent service

Harrison does a fantastic job taking care of us! I really appreciate him!

Service manager was honest and timely.

Poor communication the entire time. I had to get the general manager involved and then it improved slightly

Great

The service guys are are awesome than they get to eat quickly

Tony was very helpful

Your waiting area for service needs to be expanded

Great response to our car repair needs always here. Service Department is great!

Great experience! Our salesman CJ is a beast!! Crain is our new destination when buying a new vehicle.

Problems were addressed and parts were ordered. Got me in and out faster than I thought they would.

I paid 289 for oil change, tire rotation, and alignment. 1. They sent me a video saying on how I need my coolant replenished, didn’t tell me anything about it when I pulled up(so I assumed it was done). It was not, so I figured coolant was expensive-it’s $10 at Orileys. 2. Paid 149 for an alignment, my truck is now pulling to the left. I

Roberto was a great sales to work with

The entire team at Crain was wonderful. From the salesman, Kyle to the sales manager, Derek, the finance person, Jonathan, along with the delivery drivers, Terry and John were all top notch! I couldn't have asked for a better relaxed experience! Will definitely buy from again and will recommend to friends and family!

Loved our salesman. Andre was so easy to work with , did not pressure at all and let us make our choices without interfering. We got such a great deal with him and felt comfortable making a decision because of how helpful he was. Go Andre!!!!

Came in for oil change - service was very good Recommended services were untimely and not needed - seemed like trying to me to sell stuff not needed

Salesman was great. His manager needs to have a lesson on helping with people that want to pay cash. A customer should not have to be coworsted into taking out a loan. Or they take away the incentives.

I am glad to have been able to get the issue corrected by the service team! Big shout out to Harrison and Randy!

Great service!!! Staff was friendly and courteous!!!! A nice experience!!!

Service rep, was super friendly and very welcoming. She was eager to help. My service advisor kept me very informed.

Service Department is one of the best in NWA. I loved receiving the maintenance video letting me know what was servicing. Everyone is always prompt. Keep of the great work Crain of Springdale!

On time for appointment and excellent communication with video and follow up.

Jared was the salesman and he was easy, no pressure. Knew the vehicle and explained it very well. Johnathan was the salesman manager and is an asset to Crain. He was very calm as he explained something he explains a number of times daily. I actually kinda enjoyed the paperwork because of Johnathan.

The staff are knowledgeable and efficient. Some people aren't into high pressure sales and know what they want, I did appreciate Andre answering my questions and helping me decide between two cars, but he never pressured me or hurried me. I did not like the pressure to buy the addons, but I understand it. Maybe take no as the answer the first 2 times and then back off.

Garrett was awesome

I like the new video about your service and vehicle check. They were nice at the service desk and answered all questions.

Kerry was amazing as always.He helped us 100% step by step

exellent

Easy to book appointment online, service was prompt and employees were friendly. LOVED the service video, gave good info and updates.

Mr. Calhoun all I can say is he is a true fixer!

In almost 50+ years of car buying I can honestly say dealing with Kerry Crawford at Crain Buick GMC of Springdale was the best experience I have ever had. Very professional and low pressure. Staying past closing time would annoy many, not these guys. The whole team was professional grade. 5 stars.

John was excellent. Derrick was easy to work with.First time at your dealership but will be back when I trade again .

I had an appointment for 10:15. I got at least 6 notices in the upcoming days that I had an appointment at 10;15. My car was taken in for service at 11:00.

It was a quick and easy buying experience!

Great service

Excellent!! Service started at the appointed time and I was informed of all nessary future services. I will be back.

Garrett was amazing! We went in looking for a used vehicle, and he respectfully explained that wasn’t the right move and showed us a brand new Buick Envista for the same payment.

Excellent prompt service. This was my third buy from Crain.

Excellent service. Saleman, Andre, was very helpful in finding what I wanted and in budget.

It was fantastic

Tony and the rest of the team have always been polite and professional.

Prompt, courteous and professional experience.

Always quick and satisfying experience

Harrison got us in quickly and was very accommodating and even brought my vehicle back to me at work!

Excelente trato

Service department is always top tier, especially Harrison!

Harrison was great… Very helpful… thank you

The detailed video from the

Very pleasant experience with Garrett.

Very good customer service. Very good service. Very informative They did an Awesome job.

Life is ever changing and so does our need for cars. No matter what the situation is Crain Buick GMC of Springdale is ALWAYS there to assist with whatever life throws at us. Helping us meet our needs in our ever changing family.

Good job

From the time we pulled up till we left with our new denali 2500hd everyone was very helpful and courteous . John forge was excellent as was the sales managere and michael the finance guy. We are glad to recommend them to our friends and anybody we can

Pretty straight forward. My appointment time was honored and my service was prompt.

I was supposed to get a oil change and a tire rotation. Whenever my truck was brought around, my tires were not rotated, and the representative handling the transaction was surprised by how much I had to pay, the other representative let them know that I had to pay more for my oil because of a factory recall on the 6.2L engine. So, not only did I not receive a tire rotation that was supposed to have been completed, I was also overcharged for oil because of a GM recall.

Although Crain is not the closest dealership to me, I’ve purchased my last three vehicles from them and continue to use them for service. I appreciate how quick and easy it is to schedule an appointment online, and the staff is always knowledgeable and friendly. This was the first time I received a video from the technician explaining the work performed on my vehicle, and I absolutely loved it. It’s a great way to add transparency and gives me confidence in the service provided.

CJ was exceptional, know his products and sold me exactly what I needed . Crane restored my faith in them and they will see me again with more business.

Smooth easy process on purchase. Thanks to Rex French.

great selection, John was great also

I came in to get my 2026 Sierra 2500 serviced.

I feel they were exceptional at taking care of my needs

Consistently proficient.

Loved the video showing what the tech was doing. Great service, very friendly.

Excellent experience, and Ricardo answered all my questions.

Everyone is always nice and friendly, the atmosphere is very comforting and cozy, Harrison took care of my right away and has always been an excellent help with anything I needed!

Service was fast and Harrison provided friendly and helpful customer service.

Great People!

Service was great

Kerry Crawford was amazing! Made the process very simple for us. Thank you so much!

Perfect: Answered all questions. Very, Very Helpful

It was a great experience everyone was very helpful

Good service

Eber was informative and didn’t pressure us. Had the car we wanted brought in next day from another dealership.

Best visit removed all of the negative points from my last visit and helped restore my faith in Crain.

Service has always been great, however clean up the waiting area, it’s dusty and dirty. I guarantee if you go to a BMW or Toyota dealership, there waiting area are clean. We drive a work truck but expect decent furniture and amenities if waiting. Maybe this was just an in between cleaning but let’s go!

Great

It was an easy process. Basically made the deal over the phone before I went to the dealership.

Very helpful in and out quickly with all my questions answered

tHEY GOT ME IN AND OUT IN LESS THAN 30 MINUTES FOR AN SEAT BELT RECAL CHECK NO REPAIR REQUIRED

Very comfortable experience. Tony was patient, answered our questions honestly and demonstrated all the features.

Informative very helpful

The salesman Garrett was very helpful and did his best to explain all the new features about my new car

Experience ended up well enough but strongly suggest if an application for a specific vehicle is submitted, it is processed immediately to avoid that vehicle being sold during the active buying process. Very frustrating to customers. Ultimately the situation was remediated but it was not optimal

Everyone at the dealership was extremely helpful and friendly. Our salesman, Nick, was knowledgable and forthright with information. The sales and finance mangers worked with us to make the purchase stress free. I have driven Ford trucks for 34 years, so getting me to decide to purchase a GMC truck was not an easy task. I would highly recommend to anyone looking for a new GMC that they should visit Crain GMC.

Quick diagnosis of my need for a new battery and then discounted the diagnostic fee when I bought the battery. I was worried about driving anywhere because I didn’t know if I’d be able to get home. Crain Buick always makes me feel safe and that’s why I always come here for service.

Fast friendly service.

Great service, helpful salesman, quick paperwork!

Nick is the best sales manager I’ve ever had the privilege to work with and Jonathan is so transparent when it comes to the finance department. Everything up front and in the open.

Not much weight for service

Great group of people who will go out of their way to make sure your completely satisfied when you purchase your vehicle, they stand behind you every step of the way, I’ll buy my next vehicle there as well

Was very quick, very knowledgeable and did. It pressure me in any way for extra things I did not need. Very well done. Very professional.

Michael and Jonathan were both very helpful.

Great experience and quick service

Quick and Detailed! Baileigh, my advisor, was very helpful in working thru all the repairs needed and solutions on how to minimize costs.

Fast friendly service

Great customer service. Very friendly! Provided us all the information we needed to know before we left, made sure we were taken care of.

Team did a great job! Start to finish easy process!

Always courteous and professional

Great, friendly service

Great Ricky and the whole team was awesome.

Courteous and helpful and let me know what was going on with the truck.

Complete professionalism by our Salesman: Tony with theKeys

Tony Gamez was great. The service wasas actually done on my daughter’s car. She got there early. You took her in early and had her service turned around in no time. I really appreciated the service video as well. That’s something I’ve never experienced before. What a great idea.

Jeremy was on point, was kind, understanding, and spoke with both my wife and I, not just me. He was why I bought the truck as I still feel I should have gotten a better deal. But, we were under a time crunch and out of state. I just hope when I register my vehicle, I don’t regret anything.

I arrived early and they got me in and out quickly. The service guy was great to deal with as well and he answered ally questionsmm

Quick and efficient service

CJ was very helpful in the purchasing process. He had a good understanding of the options and tech functions on the Buick EnVista. The process to purchase the vehicle outright did fell a little overly complicated but the finance manager did his job well working through the process despite us not needing to finance the vehicle. I'd be happy to return to this dealership for our next car buying experience.

Randy and Harrison are always great, and it's always awesome to go visit with the sales team that helped me get my vehicle. This is the second time this year that the service techs have let me leave from the dealership without filling my windshield washer fluid, I understand that's not the biggest of deals, but it's highly annoying whenever you're driving away from a maintenance service on a vehicle that cost multiple hundreds of dollars and almost immediately have a chime going off letting you know that you're running low on a fluid that could have been filled. It does not mean that I won't be back. It just means that once again, I have to go spend additional money to fill up a reservoir that should have been filled during my service.

C.J. the Salesman was unprofessional the price was not the same price we agreed upon over the phone it was $1000 more and the paper work guy kept trying to force gap on me!

It was fantastic

Everybody was friendly sales person was great

Drove 85 miles when saw car online said mileage 1- got there and said was used as courtesy car- but still new- I didn’t look at paint job - thought new- finally made deal but only if I financed so did - had to wait while they detailed - when ready to leave he brought temp license out opened back door- Taco Bell sauce packet on back floorboard along with floss pick- obviously not detailed- it had been run through car wash cause tire shine down sides of car- he said that should not have happened- I’ll detail myself- well I had been there 5 hrs and had to get home- so said never mind- got home - husband right away saw 2 scratches ( down to silver metal)and 2 dings on passenger side I called following day and reminded about detail- found sunglasses in sunglass holder and napkins in storage area and ask about body work- said I could bring it back and their shop would touch up- said they would get back to me- didn’t so contacted again- this time I suggested I get the work done in my hometown and they could give the guy here 150 and 150 for me to get detailed- again they’ll talk to supervisor and get back with me - waited a week no response- so texted again and was told they would call Monday- it is now Thursday and I haven’t heard from them so I took it to body shop and paid 150 from my pocket They are not dependable to follow up after sale- got their money so they are done- hope my local dealership is more reliable when I need service

i had a great experience. Everyone was so nice and helpful. It really was a great experience all around. And they got it done fast and friendly. Thank you

They always do a great job in a timely manner.

We had an amazing experience purchasing our vehicle. Thank you

Quick and satisfied

Excellent customer service!!

Muy amable la muchacha y ayudo con los servicios

Tony G in service made sure I was taken care of and in out of the door quickly! He is the reason I continue to get all my truck needs done through Crain Buck GMC.

I always have a great experience at Crain when I come to get my car serviced. Staying on top of my cars maintenance and upkeep is so important that Garrett and the guys there have made it so easy to come in to them to get it done. I feel that the video recording and text as it is a going on is a huge relief for a first-time brand-new car owner. Thank you to of you at CRAIN Automotive!

An amazing experience from start to finish!

We made our purchase online and Garrett went above and beyond to help it go smoothly. Then when we arrived with our trade our new Buick Envista was waiting. He went over each option with detail so we understood how they worked. He helped make our experience better than expected. Mike, the finance Manager also helped make our experience a good one. We would recommend Crain and Garrett to anyone.

Went great, and quick. I wish there was better offers for oil changes, only because I’m used to a special that superior uses that’s call “the works” and it’s 69$ and includes oil change and decal other things.

Everyone was nice, our car was well-taken care of, and we are very pleased!

Every one was so nice. Learned all the things about my car, very professional.

Service was great. I appreciate the inspection video and the ability to decline/approve additional services. However, not always the easiest to see this stuff during work hours so sometimes there is a delay. I do appreciate the service team accepting competitor's coupons as I don't normally see them come from Crain. I'd say in general folks appreciate being able to save a couple bucks from time to time.

Very professional from Salesman to finance management